Refund Policy

Effective date: 12 August 2026

1. Overview

Aibrid offers paid subscriptions (Weekly and Monthly plans) and one-time usage credit purchases. This Refund Policy explains the circumstances under which you may be entitled to a refund for either type of payment. Aibrid is operated by Southana Ltd.

2. Subscriptions

Subscription payments are non-refundable. If you cancel your subscription, you will retain access to the service and any unused credits in your wallet for the remainder of the paid billing period. No prorated refunds are issued for partial periods.

You may cancel at any time from your account settings. Cancellation stops the next renewal; it does not result in a refund for the current period.

3. Usage Credits

Credits are digital products that are consumed as you use Aibrid's paid features — research, drafting, analysis, editing, AI chat, and more. Because credits are immediately available for use upon purchase, they are treated as digital goods under applicable consumer protection laws.

If you have purchased credits but have not used any of them, you may request a full refund within 14 days of purchase. Once credits have been partially or fully consumed, they are no longer eligible for a refund.

Free credits received as part of a subscription top-up are not eligible for refund. They are a benefit of the subscription and are governed by the subscription terms above.

4. Technical Issues

If you experience a technical issue that prevents you from using purchased credits or accessing your subscription benefits, please contact us. We will investigate and, at our discretion, may issue a refund, restore affected credits, or extend your subscription period.

5. Duplicate or Erroneous Charges

If you believe you have been charged incorrectly or billed twice for the same purchase (whether subscription or credit purchase), contact us within 30 days of the transaction. We will review the charge and issue a refund for any confirmed error.

6. Statutory Rights

Nothing in this Refund Policy affects your statutory rights under the laws of England and Wales or the consumer protection laws of your country of residence.

Under the Consumer Contracts Regulations 2013, you have the right to cancel certain purchases within 14 days without giving a reason. However, for digital content that is supplied with your prior consent and once you have acknowledged that you lose your cancellation right (for example, by beginning to use the service or consuming credits), the right to cancel is lost for the portion already consumed.

7. How to Request a Refund

To request a refund, email us at support@aibrid.io with the email address associated with your Aibrid account and details of the purchase. Please specify whether your request relates to a subscription payment or a credit purchase. We will respond within 14 days.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the service after changes take effect means you accept the revised policy.