Privacy Policy

1. Introduction

Aibrid is operated by Southana Ltd, a company registered in England and Wales (Registered No. 16911524). This Privacy Policy explains how we collect, use, store, and protect your personal data when you use the Aibrid website and services.

2. Data Controller

Southana Ltd is the data controller responsible for your personal data. For privacy-related questions, contact us at support@aibrid.io.

3. Data We Collect

• Account information: name, email address, and password hash.
• Task content: the briefs, documents, spreadsheets, data, and files you upload or create, and the context you provide for your tasks.
• Conversation and task data: messages, instructions, and AI-generated outputs from your tasks.
• Workspace data: your tasks, projects, document versions, and notes.
• Usage data: interaction logs, credit usage, and feature preferences.
• Billing data: payment information is handled by Stripe; we store transaction records and billing identifiers.

4. How We Use Your Data

• To provide, operate, and improve the Aibrid service.
• To research, draft, analyse, edit, and generate outputs for your tasks using AI.
• To process payments and manage your account, subscriptions, and credits.
• To communicate important service updates or respond to your requests.
• To maintain service security and prevent abuse.

5. Legal Basis for Processing

For users in the UK and European Economic Area, we process personal data on the following legal bases: performance of a contract with you, compliance with legal obligations, our legitimate interests in operating and improving the service, and your consent where required.

6. Third-Party Service Providers

We use trusted third-party providers to deliver parts of our service. The content and files you submit may be processed by AI providers such as OpenAI, Anthropic, Fireworks AI, Google AI, and OpenRouter. By using Aibrid's AI features, you consent to the processing of your data by these providers in accordance with their respective privacy policies. We do not control these providers' data practices, and you are responsible for reviewing their policies. Payments are processed by Stripe. Product analytics are provided by PostHog, which is hosted in the European Union. Hosting, database, and infrastructure services are provided by AWS, Vercel, and Redis.

7. International Transfers

Some of our service providers are located outside the UK and EEA. When data is transferred internationally, we rely on appropriate safeguards such as Standard Contractual Clauses or equivalent transfer mechanisms to protect your data.

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the service. After account deletion, we delete or anonymise your personal data within a reasonable period, except where retention is required by law.

9. Your Rights

Depending on your location, you have rights to access, correct, delete, restrict, or object to processing of your personal data, and to request a copy of your data. To exercise your rights, contact us at support@aibrid.io.

10. Security

We implement technical and organisational measures designed to protect your data from unauthorised access, loss, or misuse. No online service is completely secure, and we cannot guarantee absolute security.

11. Cookies

Aibrid uses a small number of functional cookies to operate the site, and analytics cookies from PostHog to understand how the service is used. We do not use advertising cookies. For details, see our Cookies Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the effective date. Continued use of the service after changes means you accept the revised policy.

13. Contact Us

For privacy questions or to exercise your rights, email us at support@aibrid.io.